These terms explain how we work with you. We have written them in plain English, so you can see what to expect before you book. If anything is unclear, ask us, because we would rather explain it now than argue later.

1. Services

Brighton Plumbers Direct provides professional plumbing services across Brighton, Hove, Portslade, Shoreham and nearby Sussex towns. These include emergency plumbing, leak repair, blocked toilet help and tap repair. We also cover bathroom plumbing, kitchen plumbing, heating pipework and landlord plumbing. You can read about each one on our services page, because every service has its own page.

2. Quotations and Pricing

We provide all quotations free of charge, and the price we quote is fixed for the work specified. However, if you need additional work beyond the original scope, we quote it separately before we begin.

3. Payment Terms

Payment is due when we complete the work, unless we agree otherwise. This keeps things simple, since you see the finished job first. We accept cash, card and bank transfer payments.

4. Cancellations

You may cancel a booking at any time before the engineer arrives. For scheduled appointments, we ask for at least 24 hours notice where possible, because this lets us offer the slot to someone else.

5. Warranty

All work that Brighton Plumbers Direct carries out comes with a satisfaction guarantee. If you are not satisfied with our work, please contact us within 7 days, and we will return to resolve any issues.

6. Liability

We are fully insured for public liability. Our liability stays limited to the value of the work we undertake. In addition, we are not liable for pre-existing conditions or for damage that third parties cause.

7. Access Requirements

You must make sure we have adequate access to the affected plumbing. If access is restricted, or if conditions differ from your description, additional charges may apply.

8. Health and Safety

Our engineers follow strict health and safety protocols. Because every property differs, please tell us about any hazards at your property before we arrive, so we can plan the visit safely.

9. Complaints

We take complaints seriously, since honest feedback helps us improve. Please contact us through our online quote form with any concerns, and we will respond with the next step.

10. Changes to Terms

We may update these terms from time to time. The latest version always appears on our website, and our privacy policy explains how we handle your information.

Terms of Service