Privacy Policy
Last updated: 12/05/2026
1. Information We Collect
When you use our services or contact us, we may collect the following information:
- Name and contact details (phone, email, service address if supplied)
- Information about your plumbing issue
- Property location and postcode
- Payment information when you use our services
2. How We Use Your Information
We use your information to:
- Provide plumbing services you have requested
- Contact you about your enquiry or booking
- Send appointment confirmations and reminders
- Improve our services
- Comply with legal obligations
3. Data Storage and Security
Your data is stored securely using industry-standard encryption. We retain your information only as long as necessary to provide our services and meet legal requirements.
4. Third-Party Sharing
We do not sell your personal information. We may share data with trusted service providers who assist in delivering our services, subject to strict confidentiality agreements.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for marketing communications
6. Cookies
Our website uses cookies to improve your experience. See our Cookie Policy for more details.
7. Contact Us
For privacy-related enquiries, contact us at: customerservice@brightonplumbersdirect.co.uk
Brighton Plumbers Direct
Service-area business covering Brighton and nearby Sussex towns
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