Privacy Policy

This policy explains what personal information we collect and why we collect it. It also explains how we look after it. We keep it short and plain, because you should not need a lawyer to read it.

1. Information We Collect

When you use our services or contact us, we may collect your name and contact details. These include your phone number, email address and service address if you supply them. We also collect the property location and postcode, because we need them to route an engineer.

In addition, we record the details of your plumbing issue, so we can quote accurately. If you pay us for our services, we collect payment information as well.

2. How We Use Your Information

We use your information to provide the plumbing services you ask for. For example, we contact you about your enquiry or booking. We also send appointment confirmations and reminders.

We also use it to improve our services and to comply with legal duties. We do not use your information for anything else.

3. Data Storage and Security

We store your data securely using industry-standard encryption. However, we keep your information only as long as we need it. That covers providing our services and meeting legal requirements.

4. Third-Party Sharing

We do not sell your personal information. We may share data with trusted service providers who help us deliver our services. Strict confidentiality agreements cover that sharing, so your data stays protected.

5. Your Rights

You have the right to access your personal data. You can ask us to correct anything wrong, and you can ask us to delete your data. You can also withdraw your consent for marketing messages at any time.

6. Cookies

We set analytics cookies (_ga, _ga_*) only after you click Accept in our cookie banner. Our lawful basis is consent, and you can change your choice through the Cookie settings link in the footer. See our Cookie Policy for more details.

7. Contact Us

For privacy-related enquiries, contact us through our online quote form. We will reply with the next step, and we will explain how we handle your request.

You can also read our terms of service to see how these rules fit with the rest of our service. Because we work as a service-area business, we do not display a public address.